Live Chat Services

Communicate with your site visitors and customers in real-time. Great as a marketing and support tools. After all, why not give a human touch to your websites.

Our Live Chat Services can be buy separately as a standalone package for those who already have a websites, or as an add-ons to any of our hosting package.

Hosted on our very own chat servers which was tweaked to cater for high volume of active chat simultineously.

Configuration	LC1	LC3	LC4	LC5
No of operators	3	5	7	10
No of departments	0	2	5	Unlimited
Full Branding	No	Yes	Yes	Yes
Secure SSL Chat	No	No	Yes	Yes
Detailed Reporting and Statistics	No	No	No	Yes
Standalone Price (Monthly)	RM55	RM130	RM260	RM1,050
Buy Standalone Now
Add-Ons to Monthly Hosting Package	RM40	RM80	RM165	RM660
Add-Ons to Yearly Hosting Package	RM400	RM800	RM1,650	RM6,600

Click at the button to add the item to shopping cart.

IMPORTANT INFORMATION

1. The Add-Ons prices is only applicable when you buy it during your hosting sign-up. Normal standalone package price will be applicable if you order after that.

2. Your live chat services will be hosted on our own dedicated server fully tweaked to allow smooth sailing chat without affecting your websites bandwidth and storage.

Our Live Chat Services comes with the following features (subject to the limit as shown on the configuration table on the left).

Chat Features

- Multiple Simultenous Agents.

- Multiple Departments.

- Intelligent Chat Distribution.

- Agent to agent transfer.

- Operator to operator chat.

- Intuitive Windows-based agent interface.

- Ability to accept / reject incoming chat requests.

- Unlimited simultenous chat.

- Secured SSL based chat.

- Canned response manager.

- Push images, links, pages, proactive messages.

- Ability to chat in multiple language.

- Emotions.

- Leave a message while offline.

Chat Initiation

- Visitor initiated chat from website/ email.

- Invite visitor to chat.

- Force chat.

Activity Monitor

- Real-time Site Activity Monitor.

- Monitor 1000's of visitors simultenously.

- Visitor history.

- Visitor browser type, country, browsing history.

- Visitor time spent per page.

Branding and Customisation

- Visitor's chat window fully customisable.

- Chat Button/ Icon fully customisable.

- Font, Colours and Font Style.

Reporting Analysis

- Chat Satisfaction Survey.

- Retrieve/ Search Chat Transcrip.

- Detailed Reporting and Statistics.